Director, OE & HC

Job Description

Have you ever dreamed of going to a job that you love? One that includes working in a place where contributing to the client’s effectiveness, work-life balance, and quality performance are our hallmarks; a place where a collaborative environment will challenge you? Well, you need to look no further - COE is an award-winning workplace with a balanced focus on client, employee, and company. We offer benefits that exceed others and a flexible environment focused on your success.

So, if you are someone who focuses on high quality performance, relishes in achieving meaningful and measurable outcomes for clients, loves to perform with passion, and appreciates support and recognition, then COE is the right place - we are ready to invest in you!

COE is seeking a Director to oversee the execution of client service delivery of our Human Capital and Organizational Effectiveness service lines. You will be responsible for the effective execution of client projects and account/ business growth in these service areas within the government market space. In this role, you will manage and direct a portfolio of projects, project managers, and junior staff, ensuring effective delivery consistent with quality and performance standards. This is primarily a "hybrid" position involving telework, with occasional travel to our offices in Rockville, MD and to client sites within the Washington DC/Metro area. Some out-of-town travel may be required from time-to-time.

The role requires a person who has proven broad and deep experience in the federal market (DHS, VA, HHS and/or DoD) and other sectors and who desires to raise the bar in terms of quality and market position. This role requires an energetic and motivated self-starter with advanced critical thinking skills who can build relationships and maintain momentum with existing and new opportunities.

Responsibilities:

The candidate should apply with proven experience to execute the following:

Client Engagement

• As a trusted advisor, develop strong program and executive-level relationships with client and prospect agencies, participating in and overseeing critical aspects of delivery to ensure the best possible client outcome.
• Help clients achieve results and measurably improve their organizational efficiency and effectiveness and human capital needs consistent with COE values, methods, and standards as a practitioner and account lead.

Program Management

• Participate in COE’s development of strategic goals, initiatives, and programs.
• Provide leadership, management, and guidance to project managers and client facing initiatives. Ensure the delivery of quality, timely, contractually compliant, and outcome-based services that meet COE values and financial requirements.
• Provide direction and guidance to staff and clients on effective approaches, decisions, and quality outcomes consistent with valid and professional methods that result in meaningful outcomes for our clients.
• Plan, identify, and negotiate with internal and external teammates that improve COE’s ability to meet our client’s needs with high-quality solutions and improve our competitive position.
• Supervise project managers and staff. Hire and direct the on-boarding, development, and performance of COE staff ¬- and if necessary, off-board staff - to ensure alignment with COE mission, goals, and values. Inspire staff to perform with high expectations and be the promulgator of COE’s desired values and culture.
• Plan and negotiate with partner companies and ensure performance consistent with COE standards.

Business Growth

• Lead the development and implementation of a detailed business growth and capture strategy and tactics that succeed in growing revenue and value-added solutions within accounts and any assigned market sector based on company targets.
• Maintain and drive account plans for your target agency(ies) including stakeholder assessment, opportunity tracking, budget projections, and action plans.
• Provide thought leadership and win strategies for bid and proposal efforts. Provide thought leadership in the capture and retention of intellectual capital associated with COE’s current and potential new services offerings.
• Write and lead the development, and submission of effective winning proposals. Identify and partner with other firms with similar values to successfully capture contracts.

Experience and Skills

Required Elements

• Degree and 12+ years of progressive experience in the federal government market, including contract management, and proposals. PMP and other relevant certifications desired.
• Proven experience with effective client delivery, account and business growth and proposal development.
• Proven track record of achieving results of consequence, building strong relationships, creating innovative solutions, and influencing others.
• Staff inspiration, supervision, development, and performance management experience.
• Intuitive problem solving and coping skills. Thriving in a high quality, fast paced environment.
• Strong management, teamwork, and interpersonal skills.
• Strong written, verbal, and presentation skills to effectively communicate at all levels in COE, government, and industry. Exhibit the polish and acumen to represent a professional organization at all levels.
• History of ethical and value-based performance.
• Some experience with industry contribution through participation, articles, speaking, etc.
• US citizenship and ability to or already possesses a national security clearance.
• Willing to work in a hybrid environment as described above.

Job Benefits

COE has been awarded the prestigious "When Work Works" award every year from 2013-2017 in recognition of our engaging corporate culture and strong employee benefits! We offer a wide variety of competitive benefits to meet the personal and family needs of our employees. The following information is a brief summary of these benefits and may be subject to change.

• Medical, Dental, and Vision Insurance
• Basic Life, Accidental Death and Dismemberment Insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Voluntary Group Term Life and Accidental Death Benefit
• Wellness Incentive Program
• Employer-Paid Professional Development
• Educational Assistance
• Performance Incentive Bonus Plan
• Flexible Spending Accounts
• 401(k) Plan
• Employee Assistance Program
• Smart Benefits®
• Parking Assistance Policy
• Holidays
• Floating Holidays
• Paid Time Off
• Parental Leave